Sorry . Right now he' taking a nap.so I'm off to edit some reports! Service Cloud Consultant Certification Guide & Tips Thanks a lot. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Does somebody have a thought? Service Cloud Specialist Superbadge. Tonight's challenge involves the creation of two processes. R&D, A project with Daddy: My favorite daily process! Service Cloud Specialist Superbadge Challenge 6. These are instructions on the types of rules you need to make. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. This is really a tricky one. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. please help. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hello Trailhead Baby! "Can you please help me, what am I missing? @adityavarma chekuri try to name the support process only "Cloud Technical Team". I kept that particular module open one on screen while I walked through this step. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. I have created and recreated the Cloud Technical Team support process more times than I can count. Service Cloud Specialist | Salesforce Trailhead I have named and renamed it (Over and over and over). Still stuck? Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Please help. Hi fixed it. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Ensure the Customer Contact can be tracked on Cases. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Alas, fingers crossed for the next challenges. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have read every message I can find and have double and triple checked everything I can think of. Hello, I passed the first challenge but i still have a question. Review the steps to rename the console to 'Cloud Support Service Console'. Ask Question Asked 2 years, 8 months ago. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Excellent statistics for your blog, thanks for taking the time to proportion with us. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Save & Activate.That helped me clear that error. Did i use the wrong template? []Safari i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Service Cloud Specialist Superbadge Challenge 2 Question As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Ensure Entitlements are visible on Cases in Lightning. Was this badge FUN or what?! Select edit page4. Hi,Oh I got it! read more, Youre going to think Im totally pathetic for writing about this!!! Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. . I had problem with the chart, now everything is correct. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". In the worst conditions, Ursa Major panels produce ~25% of maximum power. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. THANK YOU! Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Will you be able to guide me? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. If you haven't taken the Onmi Channel module yet, now is a good time! I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I've no clue what more I need to do to complete this challenge. Could you suggest how to troubleshoot it ? Tweak service Console. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! We recommend using a new Developer Edition (DE) to check this challenge. please verify. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Thanks @ Tarik, the directions states to create two roles, which I did. I'm not sure I would have figured that out if I didn't stumble across this forum. But I didn't complete it. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Review the steps to ensure you create the Cirrus Support Process. Still not sure what Im talking about? I also got this error. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Ensure Agents have access to Knowledge when viewing a Case." I'd just give it 24 hours then recheck the challenge. Also when i click on Overflow Assignee no records found window pop up. You also get personal insight into the life of a Trailhead Baby! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. If you did them recently, try not to leave it too long to attempt this superbadge. "Not able to figure out what is wrong here. It is now working. "Please help to resolve this. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Start in setup. It still gives me the same error that it isn't found. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. No. This way, I can take a deeper look. I got the stages added - its the 'and assign' that's hanging me up. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Once this was done, I passed the 3rd challenge section. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Confused? Thanks. LWC Specialist Superbadge : Guide to Challenges - gigminds on 6th challenge. I tried 10 different possibilities. hmmm This looks good. Hope this solves it for you too. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. for Challenge 7. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. But I have created this Data Category, so I'm not sure what the issue is. Activate your knowledge groups and sub-groups. Health Cloud Superbadge I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Thanks a lot in advance. Tags Hi All,Im struggling to complete challege 6. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Add to Favorites. I hope that you feel inspired. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Create the Cloudy Technical Team support process! Make sure that the correct date range is selected. Ensure the Case Reason and Type Analysis report format is SUMMARY. Thanks so much for responding. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Tried it all, from custom : support profile to standard user, even admin. 1 is checked that should not be checked. Sales at Lychee shadow I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Its awesome once its all working. not sure how to troubleshoot this tho..@_@, hmmm! Even after setting up support proc and presence status. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Hi I am stuck in challenge 6. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Ensure you group report results correctly. . I also ran into this after copy pasting the API Name out of the error message. Thank you SO MUCH. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. We can't find the 'Customer Case Team' role. Can you help how to revert it back and to see Closed status field. @Trailhead baby I am having same error message. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Expert Tips on Getting Your Billing Superbadge - ITequality Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Review the steps to create the 'Cloud Technical Team Support Process'.". Usually this is due to some pre-existing configuration or code in the challenge Org. Challenge 1: Automate record creation. 2 comments Closed . Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Making dinner for Mom! This is my current version name. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Processes. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Already on GitHub? I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. That is frustrating! That proved to be incorrect. Ensure Entitlements are visible on Cases in Lightning.' Use the search o. Hello! That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. This worked for me. Note the filter. Hi there,I am struglling with sataus update within a macro. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. But I have successfully created this service console in my playground. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Thanks in advance. Trying new things- my baby brother practiced crawling through a tunnel. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. How would you enable people to select cases from an organised list? Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Search for an answer or ask a question of the zone or Customer Support. Take a break, grab a snack, and watch this video. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. and me too!! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. How frustrating! When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. If you need more help, leave a comment! I'm whole again. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Please post some details of what you have. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn I am having trouble with step 4. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Did you perform any particular action to get the email available on the console ? If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I hope that you feel inspired. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. (I am totally stuck on a CPQ superbadge right now on the last step!). One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Sometimes it seems that the most frustrating problems have the simplest solutions. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I made two dollars today! Does anybody have a moment to help? I am right now @ step 6. hope to finish the superbadge now soon.!!! I wish I had a good answer for you! Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! You have to make the article "Linking SP-100 to SP-200" visible to everyone. If yes, this was created in the wrong place. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Change the labels for Case and Product To Maintenance Request and Equipment respectively. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Thanks for your time! (The badge is all click, no code.) It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. This is so annoying. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Ive always thought this was pretty cool. Add to Trailmix. I ran into the same issue. What other fields do you need to add? I'm chasing my own tail. Remember you can only have one assignment rule per object and the instructions specify two routes. Thanks a lot because I asked SF support and got this answer which did not help me much. I'd bet that the solution is to "clone" not rename. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I've been stuck on this error message for two days! (might not matter)The biggie- violation action- Does need to be dynamically assigned. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Are you using a Dev org or a playground generate from Trailhead? I had figured that out in order to build the macro. Ensure you create 'Billing Topics' for Knowledge." Do share more like this. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. When I made mistakes, I simply reverted to the last saved version. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Configure a named credential and remote site according to the specifications outlined in the business requirements. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I'm sure you've done this but is omin-channel enabled?

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