Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Reporting A Downed Dangerous Pole | AT&T Community Forums Thank you! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. For immediate assistance, check out the Xfinity Assistant. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Electric Lines that run from the utility pole to your residence. This option is available 24 hours a day, 7 days a week. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Sound the horn, roll down your window and call for help. I called but only received voice mail. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. The tree and the cable are both on the grass verge next to my property. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press 0 a lot. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Please contact the moderators of this subreddit if you have any questions or concerns. -You are responsible for the "mast," the . Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Contact Comcast and let them know of the down landline problem. Full special report: Alex Murdaugh found guilty in murders of wife and son They have been hanging very low for over a year. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Do what's best for your business. View the Xfinity outage map and find out when an area will be back online. The tree and the cable are both on the grass verge next to my property. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Who removes tree branches resting on utility cables in easement? Report it online using Xfinity Assistant. If the IP address resides on the Comcast network. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. In the top right corner, you'll see a little chat icon near the bell icon. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. If you have questions about your services, we're here to answer them. You can contact 811 to get utility lines marked. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. An official employee, such as myself or whoever is first available, will respond. Hello there! Store Locator Status Center Check for outages and troubleshoot your services. Should you experience further issues, please create a new post. Question: Does Comcast Hve To Repair A Cut Cable Line. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. We have made changes to keep employees safe so response and call times may be longer than usual. Thank you so much for contacting our Xfinity Support Team over Reddit. Comcast: Cable wires are hanging very low across our - GetHuman I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Contact Us - Customer Service Phone Numbers & Chat | Frontier The easement at my back property line has poles with electric and utility lines. I am a bot, and this action was performed automatically. Please call this number (855) 307-4896 to set up your service. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Help and Support Topic | Comcast Business Support By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. How do I report a downed telephone line? How to report a downed wire if I'm not a customer? For more information, please see our How do I get Comcast to fix a cable line? - MetaFilter If you have questions about your services, we're here to answer them. Call us at 800-477-5050. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Exposed Line/ Wire - How To Report & Things To Know From AT&T The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. and our You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Xfinity Status Center - Check for Service Outages In Your Area . Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. BBC - Wikipedia There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Don't touch a downed power line or other equipment. How do I report down a cable line? X | `>`. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. How to stay in touch with Verizon during an emergency It's not the power line and I don't think it's the regular cable either because there's no service outage. An official employee, such as myself or whoever is first available, will respond. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Asking on behalf of my place of business. Then, call PG&E at 1-800-743-5000. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Immediately Call Emergency Services. Connectivity and managing Your Comcast Business network. I will post again here when/if I receive a reply or action is taken. Dial 333 to get connected to a customer service representative. A coaxial cable is capable of carrying current. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Report downed power lines at 713-207-2222. Click the direct message icon, 2. Tips in case of an outage What if my power is out? Should you experience further issues, please create a new post. In the 'To' line, type "Xfinity Support" there. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. We've had a downed wire touching our building for about two months at this point. You aren't allowed to. Report A Downed Line. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Then, call PG&E at 1-800-743-5000. Reporting this to comcast seems to be a problem. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words 3.) My thinking, if I were to do this at my house would be that that 1.) I really appreciate you being a member of the Comcast Family! Select Restart Modem to begin troubleshooting. A woman in Huntington says she contacted Comcast several times about a line. Report unburied cables, exposed wires, or downed lines - AT&T I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. . Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Just select Xfinity support and you will be able to speak with the next available specialist. When asked if you want to order new service, say "No." To confirm, are the wires in question still low-hanging by chance? I also appreciate you taking a moment out of your day to reach back out to our team! Type your message in the text area near the bottom of the window. Archived post. Then it thanks me for signing in. Eastand Royal - Vice President of Customer Experience - LinkedIn Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Sky News - Wikipedia The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. This post was marked as solved. Ask for the Comcast liason. Cookie Notice The channel and its live streaming world news is available . There appears to be no other way to contact comcast/xfinity. Filing a report of a low hanging cable? - Google Groups Youve reached the best place and perfect person to help with virtually all of your account needs! Let us know if you find downed or uncovered wires or cables in your area. It has been severed months ago and left hanging. Call us anytime at. See how you can save when you add Comcast Business Mobile or add a new line. Comcast Xfinity Outage Map Is The Service Down? We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. God forbid this huge company actually provide a phone number where you could talk to someone. I have a downed wire in the middle of the street. Xfinity Outages | CableTV.com If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. For immediate assistance, check out the Xfinity Assistant. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. We're sorry that didn't solve your issue. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! I am at a loss. I am a bot, and this action was performed automatically. It's not the power line and I don't think it's the regular cable either because there's no service outage. Don't worry, we'll never do that as it might cut into our profits for the quarter. A recent storm brought down a tree which took down one of the above ground cables by my house. Id give them a ring. Contact Us | Comcast Business Support Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Do not send the firewall logs as an attachment. I don't have AT&T, or a landline. Please send us a direct message to "Xfinity Support" with your full name and address. Thanks. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. How to Reach a Real Person at Comcast/Xfinity. Privacy Policy. My electric company has been out already and have told me that it is Comcast's issue. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Then, call PG&E at 1-800-743-5000. A recent storm brought down a tree which took down one of the above ground cables by my house. ASA, ABA, Adherence). A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Rod Furlan is a crook and Thief and should be held accountable. It's infuriating. Warn others to stay away. Responsible . Low hanging main line cable | Comcast Business Support Community Report an issue Select Chat. Report Downed cable line | Xfinity Community Forum I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Let us know. You may have to enter a lot of personal information to get connected, including your ZIP code. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Our team can help get that line raised. Internet Security with Xfinity - Report Abuse Thank you so much Anthony for sending us over those details and the Modmail. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Scroll down and select Manage Internet. 1. Enter another ZIP to see info from a different area. How do you get straight to a representative? We can assist you with getting a ticket opened to let our amazing local team know. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Report or View Outages; Other Contacts; General, Business, Landlord, . There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. I hate to hear this has been your experience and would love to investigate this for you! If you are experiencing problems with Comcast Xfinity, please submit a report below. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . A tree in my back yard has two large branches resting on the phone/TV cables. Our community is your official source on Reddit for help with Xfinity services. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! I am a bot, and this action was performed automatically. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The tubing will start to shrink almost right away. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Click the Check for Issues button. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Don't touch anything or anyone in contact with a downed power line. Contact Customer Service at (800) 391-3000. How to File a Complaint Against Comcast - Your Options - FairShake Who Do I Contact About Downed Phone Line In My Backyard? Hello @user_300363 and thank you! Welcome to the Xfinity community! Click Continue. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Thank you for reaching out to our forums community, its great we can connect this way! With our new Xfinity support chat, you do not need to input the name of a person. Type your message in the text area near the bottom of the window 5. how do i report a downed comcast line? - tourdefat.com 115.124.120.233 Verizon Customer Service - Contact Us | Verizon Help Center and Support Write your 17-digit account number on the "For" line of your check or money order. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. The action you just performed triggered the security solution. How much notice do you need to give Comcast to cancel? You can email the site owner to let them know you were blocked. Report a downed power line - Pacific Gas and Electric Company How does cable internet get to your house? Stay put and call 911. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. You can report an issue by going to the Xfinity Status Center. If youve got a free afternoon, you can run the cable yourself and save some money. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Downed/hanging electrical wires - who to report to? | Universal Hub That's not what we want to see! Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Press Enter to send it. The ground around your car may be energized. Click the "New message" (pencil and paper) icon, 3. If you absolutely need to have it removed, consult with an electrician before doing so. Our team can assist with getting those downed wires raised. Search accounts based on account number, or chat online. ARA - Utility Regulation - Houston A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Comcast Xfinity problems in the last 24 hours. New comments cannot be posted and votes cannot be cast. No worries, Our team can definitely help right here! Can you please send us a Modmail message with your first and last name and full address? Please contact the moderators of this subreddit if you have any questions or concerns. Whenever there is an outage, your first step is to report it via email or twitter. If you receive overhead electric service, your electric system con- sists of the following: 1. How to report a down or damaged CenturyLink line. To qualify for the credit, customers must: 1. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. #iworkforComcast Yes, Comcast will come to your house to install the cable lines and equipment to your home. Emergencies and Safety | Consumers Energy You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Service Status Center | Comcast Business Create an account to follow your favorite communities and start taking part in conversations. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) A: Cable and phone wires dont carry current, so its safe to remove them. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Thanks! A drop-down list appears. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. We have made changes to keep employees safe so response and call times may be longer than usual. and our Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Contact Us | Comcast Business Support Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. This post was marked as closed. We have made changes to keep employees safe so response and call times may be longer than usual. Here is a list of frequently requested telephone numbers: Cable. came out and verified that it isn't live. Let us know. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours.

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